> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alex.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Alex

## Contact Support

If you need assistance with Alex, our support team is here to help.

* **Email:** [support@alex.com](mailto:support@alex.com)
* **Response Time:** We aim to respond to all inquiries within **1 business day**.
* **Support Hours:** Monday–Friday, 9:00 AM – 6:00 PM PST (excluding US holidays)

To create a support case, send an email to [support@alex.com](mailto:support@alex.com) with a description of your issue. Our team will respond with a case number and next steps.

## Knowledge Base

Browse our [Knowledge Base](/welcome) for guides, tutorials, and answers to common questions, including:

* [Creating an AI Interview](/interviews/create)
* [Workflows](/workflows/overview)
* [Settings](/interviews/settings)
* [Zoom Meeting Integration](/integrations/zoom)
* [Permissions & Access Control](/permissions/pbac)

## Frequently Asked Questions

**How do I connect my ATS?**
Visit the [Integrations](/integrations/ashby-quickstart) section for step-by-step setup guides for all supported applicant tracking systems.

**How do I manage user permissions?**
Refer to [Permissions & Access Control](/permissions/pbac) and [Organizations](/permissions/organizations) for details on role-based access.

**How do I set up Zoom?**
See our [Zoom Meeting Integration](/integrations/zoom) guide for installation, usage, and troubleshooting instructions.

## Feedback

We value your feedback. If you have suggestions for improving Alex, please email us at [support@alex.com](mailto:support@alex.com).