Support

How to get help with Alex

Contact Support

If you need assistance with Alex, our support team is here to help.

• Email: [e-mail]
• Response Time: We aim to respond to all inquiries within 1 business day.
• Support Hours: Monday–Friday, 9:00 AM – 6:00 PM PST (excluding US holidays)

To create a support case, send an email to [e-mail] with a description of your issue. Our team will respond with a case number and next steps.

Knowledge Base

Browse our Knowledge Base for guides, tutorials, and answers to common questions, including:

• Creating an AI Interview
• Workflows
• Settings
• Zoom Meeting Integration
• Permissions & Access Control

Frequently Asked Questions

How do I connect my ATS? Visit the Integrations section for step-by-step setup guides for all supported applicant tracking systems.

How do I manage user permissions? Refer to Permissions & Access Control and Organizations for details on role-based access.

How do I set up Zoom? See our Zoom Meeting Integration guide for installation, usage, and troubleshooting instructions.

Feedback

We value your feedback. If you have suggestions for improving Alex, please email us at [e-mail].